Dear HarmonySite administrator,
We've added a new icon to the top-right corner of your site, visible only if you have some sort of admin privileges...
Clicking that icon will take you to a brand new page where you will find...
- A link to our online help guides
- A detailed list of every reason you might want to contact us here at HarmonySite (e.g. get general support, add an optional extra to your account, etc), and where to direct each type of enquiry. Don't worry, it's a lot simpler than it sounds!
- All other ways you can contact us, including our "live chat" facility and our telephone numbers.
One new thing on that page is the email address admin@harmonysite.com, which replaces mark@harmonysite.com as the email address for all account/finance/etc enquiries. Emails sent to that new email address will generally still come to me (Mark), but if I'm away, they'll be directed to my replacement. In other words, please don't ever send new enquiries of any sort to me directly. If I send YOU an email from mark@harmonysite.com, it's perfectly fine to just click "Reply" and have the reply come to mark@harmonysite.com.
I encourage every HarmonySite administrator to give that page a quick read.
At the bottom of that page, and also at the bottom of the "Admin" page, is a new "Get Help" button...
Clicking that button will open a panel where you can directly search our online help guides from within your own HarmonySite, and if you don't find the answers you need, you can click a link in that panel to send your question directly to our support team, just as if you were sending an email. Replies will be directed to the email address you specify.
Please pass this on to any other members of your organisation that would need to be aware of this.
Cheers,
Mark Virtue
HarmonySite
Australia
+61 2 8005 4277 (Australian number)
In North America, call: 1-415-651-7009 (San Francisco number)
Skype name: mvirtue
